Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised, and compliant gaming experience. This includes details you provide directly when creating an account, making deposits or withdrawals, or contacting our support team. Such data typically includes your full name, date of birth, residential address, email address, telephone number, and verification documents required to meet regulatory obligations.

In addition to information you give us, we automatically collect certain technical data whenever you visit or use our services. This may include your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. We also gather information related to your transactions and gameplay activity to maintain accurate records and prevent fraudulent behaviour.

How We Use Your Information

Your personal data is used only for the purposes set out in this policy. Primarily, we process it to create and manage your gaming account, verify your identity, process deposits and withdrawals, and deliver customer support. We also use the information to improve our platform, analyse player trends, customise your experience, and communicate important updates or promotional offers where you have consented to receive them.

Legal and regulatory requirements form an important part of our operations. We may use your data to comply with licensing conditions, prevent money laundering, meet anti-fraud obligations, and respond to lawful requests from regulatory authorities. All processing is carried out on the basis of legitimate interests, contractual necessity, or legal obligation, depending on the specific activity.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist us in operating the platform. These include payment processors, identity verification agencies, customer support partners, and analytics providers. All third parties are contractually bound to maintain appropriate security standards and may only use your data for the specific purposes we instruct.

Disclosure may also occur where required by law, such as to regulatory bodies, law enforcement agencies, or authorised auditors. In the event of a business restructuring or merger, your information may be transferred as part of the overall assets, subject to the same protections outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and understand how players interact with our games and services. Essential cookies are necessary for account security and navigation, while analytical and preference cookies help us improve your experience.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the site and limit the services we can provide. We regularly review our use of tracking technologies to ensure they remain necessary and proportionate.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, or disclosure. These measures include encryption of sensitive information, secure servers, access controls, and regular security assessments. While no system can guarantee absolute security, we continuously work to maintain a high level of protection.

Your Rights

Under applicable data protection laws, you have several important rights regarding your personal information. These include the right to access the data we hold about you, request correction of inaccurate records, request deletion of your data in certain circumstances, and object to particular types of processing. You may also withdraw any consent previously given and request that we transfer your data to another service provider where technically feasible.

To exercise any of these rights, please contact our customer support team. We will respond to your request within one month, or sooner where possible. In some cases we may need to ask for additional information to verify your identity before proceeding.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer personal data to such providers, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the relevant authorities, to maintain the same level of protection guaranteed under UK law.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements. Once it is no longer needed, we securely delete or anonymise the information in accordance with our data retention procedures.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The latest version will always be posted on this page with the date of the most recent revision clearly indicated. We encourage you to review this policy periodically so that you remain informed about how we protect your information.

If you have any questions or concerns about our privacy practices, please do not hesitate to contact our support team, who will be happy to assist you.